Refund policy
Buying art is always difficult and buying through a catalog or website may not make it any easier, so it is important for you to know that everything we sell is backed by my personal guarantee: if you get something from us and you are unhappy with it for any reason, just return it within 45 days of purchase for a full refund of the purchase price, credit or exchange. Shipping charges are not refunded.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please call us at 1-800-328-6326 to make any changes in your order, or to arrange the return of your purchase. Please note that returns will need to be sent to the following address:
MT. NEBO GALLERY
PO BOX 94
60 GRANDMA MOSES ROAD
EAGLE BRIDGE, NY 12057
Items sent back to us without first requesting a return will not be accepted.
Canceling an online order
Cancellation of an order placed online or by phone must be done by phone or through the contact us page. You may cancel an order any time before it is shipped from Mt. Nebo Gallery. If an item has already been shipped, please refer to the refunds and returns policies on this page.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 1-800-328-6326.